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Privacy Policy


Delain respects your concern about privacy and is committed to protecting the privacy and confidentiality of information. The Privacy Policy describes the types of personal information we collect on this site, the purpose of the collection, how we may use the information and with whom we may share it. Delain is responsible for this website and reserves the rights to make amendments to this Privacy Policy at any time.

Collection of Your Information

You will be browsing our website as a guest if you are a not a registered user and we will not collect or use any your personal information. You will be required to register an account with us and submit personal identifiable information such as your name, email address, postal address and telephone number when purchasing products on this website and you may be asked for personal information when you access our customer support features such as emailing us or via ‘Contact Us’ page. Your provision of information is voluntary, however, if you choose not to provide information as required, we may not be able to supply any products or customer services as applicable. Please note that we may collect data from you automatically when you visit our website, such as ‘cookies’ which are bits of text stored in your computer to recognise your device for your future visit or preserve the contents of your shopping cart for your convenience. Most of web browsers accept cookies automatically and you can manually change your preference to prevent cookies. However, you may not able to take full advantage of our website features without cookies.

Use of Your Information

We collect use your personal information to provide you with the best possible shopping experience and customer services to you. This includes fulfilling the orders you make with us, responding any of your enquiries, maintaining your shopping cart and storing your shipping address for your best convenience when you make another purchase, providing you with recommendations on products on our Site as well as marketing emails including information about our newest events, promotions, daily inspirations and customer surveys. You have the option to opt-out of receiving the marketing communication from us by clicking ‘unsubscribe’ in any emails which we might send you or contact us so we can amend your preference for you.

Disclosure of Your Information

We respect your concerns about your privacy and we do our best to protect the personal information you provide to us. All the information that collected by this website will be kept strictly confidential, we do not sell or otherwise disclose information about our customer, except as described here. We may disclose the information with our service providers who perform services on our behalf based on our instructions and these services providers are not authorized by us to use or disclose the information except necessary to perform services on our behalf or comply with legal requirements. We may also disclose your information (i) if we are required to do by law or legal process, (ii) when it’s necessary to enforce or apply the terms of any of our customer agreements or (iii) as we believe to protect the rights, property or safety of our customers and to prevent any physical harm, financial loss or any illegal activity.

Access Your Information

Subject to applicable law, you have a right to access your information we have retained and review, correct, update or delete the information. However, we may limit or deny the access to the personal information under when providing such access is unreasonably burdensome or expensive and we reserve the rights to charge a reasonable fee for the time and other costs incurred to provide such access.

Contact Us

If you have any concerns or questions about this Privacy Policy or you would like further information, please contact us at or visit our Contact page.