Terms & Conditions
Welcome to Delain, a property of Vangera PTY LTD, an Australian proprietary company ABN 94609768274. Access to and use of this Site and the products and services (collectively, the ‘Services’) are subject to the following Terms and Conditions. Any reference to ‘Delain’, ‘we’, ‘our’ or ‘us’ will be taken to refer to Delain or Vangera PTY LTD. By using the Services, you are agreeing to all the Terms and Conditions. We reserve the right to amend the Terms and Condition without notice, please review carefully these Terms and Conditions before you use the Services and check this page regularly to take notice of any changed we may have made. If you do not agree with these Terms and Conditions at any time, you should stop using this Site and the Services immediately.
You may pay for our Services by using a credit card and PayPal online. We do not accept personal checks, money orders or direct bank transfers. Please note that items will not be shipped and remain the property of Delain until the transaction has been cleared. All payments are subject to bank verification and we reserve the right to refuse to process any unauthorized transactions or suspected frauds. If you order internationally by using other currencies rather than Australian Dollars, the price may vary based on currency fluctuation and bank fees.
Ordering and Shipping
Once your payment has been received by us, we will send you an order confirmation via email. The order will be processed and you will not be able to cancel your order. We strive to process all orders within 48 hours of ordering and ship out from our Melbourne studio. Once dispatched, you will receive the shipping confirmation via email including the delivery estimate for your order depending on your location. As a typical guide, it generally takes same or next business day to Melbourne, 1-2 business days to Sydney and 2-5 days to all other major cities (please allow more for Western Australia and Northern Territory). During peak or holiday periods, the delivery timeframes may be extended. If there is any potential delay, we will notify you via email as soon as possible. If you choose to authorize the drop-off of delivery at an address where no one is available to accept in person, we will not be held responsible if the delivery goes missing or is damaged in any way. And we will not be liable for failures in the delivery services.
Exchange and Return
Delain strives to take every effort to protect and pack the item properly before dispatching from our studio, however, it can be damaged during the transit due to the nature of the ceramic. Please inspect all items upon delivery and notify us immediately if you discover the package or item appears to be broken or damaged and we will try to resolve the issue for you as soon as possible. Unfortunately, we will not accept any damage claims after 3 days from receiving your order. In the very unlikely event, if you discover a fault or incorrectness with the item you have received or you believe the item is lost during the transit, e.g. it has been at least 10 business days since the last date in the delivery ETA range, please notify us immediately and we will try to resolve the issue for you as soon as possible. Any returns or refunds are at our discretion and it will be your responsibility to return the item back in the same condition in which it was shipped. Unfortunately, we do not accept any exchange or return based on the change of mind due to the nature of tableware. However, we are very confident that you will love our quality and functional ceramics, if not, please feel free to contact us at firstname.lastname@example.org or visit our Contact page to get in touch.
The intellectual property rights in all content available in this Site remain the property of Delain or its licensors and are protected by copyright laws and treaties around the world. All rights are reserved by Delain and its licensors. You may store, print and display the content solely for your own personal use. But you are not permitted to modify, translate, publish, manipulate, distribute any of the content or copies of the content in any format on this Site or use any such content for any business or commercial use.
THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME. WE WILL NOT BE LIABLE IF FOR ANY REASON THIS SITE IS UNAVAILABLE AT ANY TIME OR FOR ANY PERIOD. WE DO NOT GUARANTEE THE INFORMATION DISPLAYED ON THIS SITE IS COMPLETE, ACCURATE, TIMELY OR ERROR-FREE. YOU ACKNOWLEDGE THAT YOU ACCESS OR DOWNLOAD ANY MATERIALS FROM THIS SITE AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS. ALL PRODUCTS SUPPLIED ON THIS SITE ARE TO BE USED FOR GENERAL PURPOSE, DELAIN WILL NOT BE LIABLE FOR ANY LOSS, LIABILITY OR DAMAGE OF WHATEVER KIND ARISING BECAUSE OF ANY MISUSE. ALTHOUGH WE WILL DO OUR BEST TO MAINTAIN THE SERVICES, WE WILL NOT BE RESPONSIBLE FOR FAILING TO MEET ANY OBLIGATIONS IN THIS TERMS AND CONDITIONS.